Every problem in your app or system follows the same story: you write it on WhatsApp or by email, then you wait. You wait for the developer to be free, to read it, to open the code, to reply. With Next Digital’s AI technical support agent, you write the problem in the channel you already use, such as a WhatsApp group. An agent dedicated to your project picks it up, investigates the code, prepares the fix and replies to you in the same channel, while an engineer on our team oversees anything that touches the live system.

See plans and pricing Ask us about the agent

Does this sound familiar?

  • An important report gets lost among the messages, and nobody knows who will follow up
  • The developer is busy, or the freelancer who built the app no longer answers
  • A small fix takes days because nobody has opened the code yet
  • You don’t know what changed in your system, when, or why

The agent was built to end that wait: your report goes straight to something that knows your project’s code and starts working on it.

What you get

  • It works in your channel: we connect the agent to the channel your team already uses, such as a WhatsApp group, so there is no new app and no ticketing system. Reports are written there and answers arrive there.
  • An agent that knows your project: each project has its own dedicated agent working on its own code, so it never starts from zero.
  • It reads images as well as text: send a screenshot or a file with the report and it arrives as is.
  • A fix, not just a reply: if the problem is in the code, it prepares the fix, which ships through the automated pipeline once our team approves it.
  • Clear answers: it replies quoting your message, explains what it found and what changed, and attaches images or PDFs when useful.
  • It checks before it says “done”: after deployment it verifies the fix works on the live system, then tells you.
  • You stay in charge: when something needs your decision, it lays out the options and waits for your answer.

How it works, in 4 steps

  1. Write: an approved member of your team describes the problem in the support channel, such as a WhatsApp group, with any screenshots or files.
  2. Investigate: the agent dedicated to your project traces the problem in the code to its cause.
  3. Fix: it prepares the fix, which ships once our team approves it. Databases, servers and settings are only touched with an engineer’s approval.
  4. Reply and verify: it answers in the same channel with what it found and what changed, and confirms the fix works on the live system.

Plans and pricing

Pick a plan by the number of projects you have. All plans are monthly subscriptions, and prices include VAT.

Starter

For a single project

SAR 500 / month incl. VAT

  • One project
  • A support agent dedicated to your project
  • Reports with screenshots and files
  • Fixes with engineer oversight on anything live
Start with Starter
Best value

Multi-project

For owners of more than one project

SAR 1,500 / month incl. VAT

  • Up to 4 projects
  • A dedicated agent for each project
  • Everything in Starter
Choose Multi-project

Enterprise

For companies with larger needs

Custom pricing

  • More than 4 projects or special requirements
  • Setup planned around your team
  • Everything in Multi-project
Contact us for pricing

AI, with human oversight

  • Approved numbers only: the agent only accepts messages from the numbers or accounts you approve and ignores everything else.
  • Live changes need an engineer: a message in the support channel is not enough to change a database, a server or a setting. Those changes go through an engineer on our team.
  • No secrets in messages: the agent never sends passwords, keys or sensitive data in its replies.

Behind the agent is the same Next Digital team that runs our 24/7 NOC & support and systems development & operation services.

Frequently asked questions

What counts as a “project” in the plans?

A project is one app or system with its own codebase, with a dedicated agent working on it.

Does the agent solve every problem on its own?

No. Anything that needs a change to the database, servers or settings goes through an engineer on our team, and anything that needs your decision is put to you first.

Does it only work on WhatsApp?

No. It can be connected to any channel your team uses, such as WhatsApp, and we agree on the channel with you when you subscribe.

Do we need a new app or account?

No. The agent works in the channel your team already uses.

Who can message the agent?

Only the numbers or accounts you approve. It ignores messages from anyone else.

What does the agent need to start?

Access to your project’s code and environment, which we arrange with you when you subscribe.

How much does it cost?

The Starter plan covers one project for SAR 500 a month, the Multi-project plan covers up to 4 projects for SAR 1,500 a month, and Enterprise is priced to scope. Prices include VAT.